Shipping:
The items tracking number gets emailed to your confirmed email address.
We also use the invoice number as a UPS reference number. You can use your item
number to track your item on UPS.com
If you lose your tracking number and you need it to be resent to you: Send an
email to info@emsoffroad.com stating your invoice number, and the name on the
account.
If you are paying via paypal e-check, your item will not ship until paypal clears the check, 4-10 days.
Shipping prices are set directly by UPS not EMS Offroad! We have no control over what UPS charges! There is a handling charge attached to every item. This charge will vary on each item. 99% of the items will be $1-$5. The cost of each item is directly related to how big of a box and how hard it is to pack. Examples: a yoke fits in a small box, requires very little packing, cost $2. A pair of long axles uses a long heavy box, needs lots of filler cost $5. International items add $2, for the extra customs forms and attention. Any item not falling into these parameters; the crating fee will be listed in the description.
Returns & Warranties:
You may return most new, uninstalled items sold and shipped by EMS Offroad (EMS) within 30 days of receiving Return Goods Authorization (RGA). Prior to returning any items, a Returned Goods Authorization (RGA) must be issued. Items returned without a prior Call Tag or Returned Goods Authorization may be refused by EMS. Some items sold by EMS are not eligible for return.
To obtain return authorization for items purchased from EMS Offroad, please call our Sales line at 570-437-4200 extension 1.
Many new, uninstalled items returned to us will be subject to a Restocking Fee, depending upon the reason for the return. Restocking fees are imposed for returns which are not caused by EMS or shipper (e.g., you changed your mind or you ordered the wrong part). Restocking fees are not imposed for returns caused by RRP or our shipper (e.g., we shipped you a different part than what you ordered or your order was damaged during shipping). Restocking fees can be 20% or more, depending on the elapsed time between shipment and return.
Return of products for warranty must be pre-approved by our Sales department. Approval for return is evident by issuance of a Call Tag or Returned Goods Authorization.
For all returns (excluding warranties), items shall be returned in their original packaging.
You may not cancel any order after the order has shipped. In addition, special orders for items not normally stocked by EMS cannot be canceled once submitted. To cancel an order for a stocked item that has not yet shipped, please contact our Sales department at 570-437-4200 extension 1 to determine if order cancellation can be processed. Cancelled orders may be subject to a processing fee.
Any applicable refunds for cancelled or returned items will be processed as
quickly as possible. However, actual refund timing and amounts will vary depending
upon the specific situation. For returned items, the refund will depend upon
the condition of the returned product when it is received by EMS; in some cases,
a restocking fee and/or processing fee will be applied against any refund as
well. Refunds for Warranty returns will be dependent upon the approval by the
product manufacturer of all warranty claims, as well as the payment arrangement
to EMS Offroad for such approved claims.
